Notifications Markets & Prices
      View more
    • Preference Settings
      Time of the change range (from - to)
      Theme
      Bright
      Classic Black
      Pitch black
    • Language & Exchange Rate Switch
      Language
      • 简体中文
      • English
      • Tiếng Việt
      • 繁体中文
      • Español
      • Русский язык
      • Français
      • Deutsch
      • Português (Portugal)
      • ภาษาไทย
      • Indonesia
      • Türkçe
      • 日本語
      • عربي
      • Українська
      • Português (Brasil)
      Exchange Rate Switch
      • CNY
      • USD
      • KRW
      • VND
      • EUR
      • GBP
      • HKD
      • JPY
      • RUB
      • TRY
      • INR
      • NGN
      • UAH
      • BRL
      • MYR
      • THB

    Gate.io Help Center

    Customer Support / Ticket

    Enter keywords to find answers
    Gate.io > Help Center > Guide > Deposit & Withdrawal
    More article in the group
    Guide to Deposit Self-Help Acceleration(on web)
    Gate.io
    Updated at:186 days 0 hours ago
    In order to improve user experience and alleviate the problem of transactions taking too long due to network traffic and other reasons, Gate.io has launched the "self-help acceleration" feature. When you make a deposit and it is taking a longer time than usual for the deposit to complete, or the record of the deposit is missing, you can use the "self-help acceleration" feature to accelerate the process.

    Please wait patiently for 5-30 minutes after submitting the acceleration request to see if it is credited. If it is still not, you can continue to wait for 60 more minutes or submit a ticket. (Help center article on how to submit a ticket: https://www.gate.io/en/help/guide/common/23119)

    How to use the self-help acceleration feature

    Step 1: Log in to your account on the Gate.io website. Place your cursor over "Wallet" on the top-right corner and then click on "Deposit".



    Step 2: Select the coin that is going to be deposited. Scroll down to the "Self-help acceleration" button, then click on it.


    Step 3: Select the category of GateChain. Then click on "Next".


    Step 4: Enter the transaction hash (TxID) and click on "OK".



    Step 5: Wait patiently after submitting the request for acceleration.


    Can't find the answer you want?Submit a Ticket
    Back to top

    Gate.io > Help Center > Search Results

    search for “ ” returned: entries

    Can't find the answer you want?Submit a Ticket

    gate.io APP

    gate.io APP 2.0

    gate.io APP 2.0
    Download
    gate.io APP

    gate.io new WAP online version

    Go Now