• From- To time of the change range
    Theme
    Bright
    Classic black
    Pitch black
  • Language
    • 简体中文
    • English
    • Tiếng Việt
    • 繁体中文
    • Español
    • Русский язык
    • Français
    • Deutsch
    • Italiano
    • Português
    • ภาษาไทย
    • Indonesia
    • Türkçe
    • 日本語
    Exchange Rate Switch
    • CNY
    • USD
    • KRW
    • VND
    • EUR
    • GBP
    • HKD
    • JPY
    • RUB
    • TRY
    • INR

Gate.io Help Center

Customer Support / Ticket

Enter keywords to find answers
Gate.io > Help Center > Guide > Deposit & Withdrawal
More article in the group
Guide to Deposit Self-Help Acceleration(on web)
Gate.io
Updated at:12 days 4 hours ago
In order to improve user experience and alleviate the problem of transactions taking too long due to network traffic and other reasons, Gate.io has launched the "self-help acceleration" feature. When making a deposit, if it is taking a longer time than usual for the deposit to complete, or the record of the deposit is missing, you can use the "self-help acceleration" feature to accelerate the process.

Please wait patiently for 5-30 minutes after submitting the acceleration request to see if it is credited. If it still not, you can continue to wait for 60 more minutes or submit a ticket. (Help center article on how to submit a ticket: https://www.gate.io/en/help/guide/common/23119)

How to use the self-help acceleration feature

Step 1: Log in to your account on Gate.io website. Place your cursor over "Wallet" on the top-right corner and then click on "Deposit".


Step 2: Select the coin that is going to be deposited. Scroll down to the "Self-help acceleration" button, then click on it.


Step 3: Select the category of GateChain. Then click on "Next".


Step 4: Input the transaction hash (TxID) and click on "OK".


Step 5: Wait patiently after submitting the request for acceleration.


Can't find the answer you want?Submit a Ticket
Back to top

Gate.io > Help Center > Search Results

search for “ ” returned: entries

Can't find the answer you want?Submit a Ticket