I. How to avoid illegitimate funds, and prevent your bank accounts from being frozen?

Gate.io reserves the right to take actions to ensure that users can trade with security. Money laundering will dramatically impair the development of digital token transactions, encourage and breed corruption, degrade social conducts, damage users' legitimate rights and interests, weaken the foundation for the operation of the digital token trading platform, and increase corresponding legal and operational risks. Therefore, Gate.io will guide users and will follow the following rules, to prevent illegitimate funds to be introduced to the platform. Users will be held accountable for their activities on the platform and need to make sure to follow the rules and to understand that they are part of the anti-money launder action.

1.When you are in fiat tradings, make sure not to accept transactions from a different person other than your trading counterparty. If you receive payments from different people, please refund to the same source.

2.If you receive payment with sensitive references as “crypto”, “Bitcoin”, etc, you can filter the transaction or refund, and note with “unidentified reference”. You will reduce the risks of being surveilled or bank accounts being frozen.

3.Use different cards for paying and receiving. Use multiple of your own bank cards for buying and selling. Because the transaction receiving card has a higher risk of being frozen, therefore it is advisable to filter the incoming funds and transfer them to another safer card. The card you use to receive funds must be the same card that is bonded with the platform.

4.Do not hold large funds in your frequently used cards. You should filter and withdraw your funds once in a while, and stop using this card for a period of time. This way you can protect yourself from being contaminated by illegitimate funds.

5.Before you reuse an old card, you should always check first that if this card can receive funds or make payments.

6.The platform verifies users’ IDs when they register. Users shall make sure that all related accounts are registered and used by the person himself/herself. Gate.io will not take any responsibility if the user violates Terms of Use, Policies, government laws, or involves in illegal activities. Gate.io will assist police with investigations when necessary.

II. How to filter your funds?

1.After receiving payments, you can transfer the funds to your Financial Management accounts which has a large lump sum. Then you can filter the funds out and transfer them to a secured bank account.

2.If your received fund amount is not big, you can withdraw it to cash, then deposit it to another secured bank account.

III. Procedures of unblocking bank accounts

The account could be frozen by your bank or due to legal issues.

1.Bank freeze

a. Reasons: frequent high volume transactions; frequent transactions with too many people; no credit balance or transaction histories for a long period of time; transactions with sensitive references. These actions above would trigger banks’ risk control systems or anti-money laundering systems. Normally the account online systems would show information such as “non-face to face operations are paused”, “receiving only” etc..

b. If your card is frozen due to the reasons above, you can check with your bank and provide the required information to unblock your account.

2.Due to legal issues

a. It is a more difficult situation if your card is frozen due to legal issues. Normally it is related to financial fraud cases. The length of frozen could be anywhere between 3 days to half a year or even longer. For example, if the illegitimate fund being transferred through five accounts, all five accounts would be frozen. Furthermore, this type of frozen wouldn’t occur right after the transaction, it would happen a couple of days after the transaction. It depends on when would victims file a case with the police and when the case would be investigated.

b. If it’s just temporary frozen for a few days, your card/bank account would be defrosted after a few days as long as you coordinate with authorities with their investigation.

If it’s a longer frozen such as half a year, you need to contact your bank as soon as you can to clarify when was it frozen, how long would it be frozen, the contact information of the local authorities which froze your card. Once you have the above information, you need to contact the party who frozen your card and coordinate the investigation.

3.Notes:

a. Supporting information: most likely you will be asked to provide the source of income, trading details. You can find these under “Account statement”.

b. If you require Gate.io to provide you with supporting documents, you must advise the local authority to provide Proof of Evidence or Judicial Decisions or have the authority to contact us directly:[email protected]

c. The process varies depends on the location you are at and the complication of the case. Once your card is defrosted, please make sure that you withdraw funds to avoid being frozen again.