• Notifications Markets & Prices
      View more
    • Language & Exchange Rate Switch
    • Preference Settings
      Rise/fall colour
      Time of the change range (from - to)

    Gate.io Help Center

    Customer Support / Ticket

    Enter keywords to find answers
    More article in the group
    About Identity Verification KYC Procedures
    Gate.io
    Updated at:36 days 3 hours ago
    1. Why should I get my account identity verified?
    You are required to verify your identity at Gate.io by going through our KYC process.
    Once your account is verified, you can ask to raise the withdrawal limit for a specific coin if the current limit cannot satisfy your needs.
    With a verified account, you can enjoy a faster and smoother deposit and withdrawal experience.
    Getting your account verified is also an important step to enhance the security of your account.

    2. Is Identity Verification (KYC) mandatory for depositing?
    You can deposit while preparing for Identity verification, but please make sure you have finished it before withdrawing.
    We may manually review some withdrawals flagged as suspicious by our risk management mechanism (“KYC Required” status in your withdrawal). An advanced identity verification (KYC2) will be required as well. In that case, you can go to https://www.gate.io/myaccount/id_setup2 on our website to complete it.


    3. I can not upload my pictures for KYC, what do I do?
    1. Pictures must be jpg or png, the size cannot exceed 4 MB.
    2. Special characters are not supported in your Full Name or passport/ identity card/ driver license number.
    If you are sure your picture is in the correct format, please check if your name has any special characters in it. If there is, delete it and try again.
    3. The current internet connection isn’t working well. You can try to use another Internet connection, try another domain: https://gatecn.io/ or download our app and upload your pictures for KYC on the app instead. Go to Security Center > Identity Verification
    If you have any further questions, please contact us.

    4. How long does KYC verification take and how do I check if it’s verified?
    The processing time of KYC and identity verification can take up to half an hour to 12 hours.
    Please note, if you have any withdrawals in verification status (KYC required), you have to go through both KYC1 & KYC2.
    You can check your KYC page later after uploading your documents

    5. Why are my KYC documents being rejected?
    You can verify your account with a photo ID issued by your government, such as a passport, a driver license or an identity card.
    Please note:
    1. The document should be valid, expired documents will be rejected. When taking pictures, please check the example documents and follow it.
    2. When taking your selfie, make sure some of your upper body is displaying on your picture, especially your shoulders.
    3. The entered name should be the same as that on your identity document submitted. If you have entered some information incorrectly or failed identity verification, you have to open a help ticket to change it to the correct one. You can email us or submit a ticket at https://support.gate.io/hc/en-us/requests/new
    4. If it seems that your name can not be uploaded, please email us with the name you want to enter in the name field.
    5. Make sure you write your own gate.io account ID on the note, not the ID on the example picture. The account ID is a serial number working as a unique identifier representing your account at Gate.io.

    6. How do I check my account ID?
    You can see it at the top of my account page: https://www.gate.io/myaccount


    Can't find the answer you want?Submit a Ticket
    Back to top

    Gate.io > Help Center > Search Results

    search for “ ” returned: entries

    Can't find the answer you want?Submit a Ticket

    gate.io APP

    gate.io APP 2.0

    gate.io APP 2.0
    Download
    language and region
    exchange rate

    Select language and region

    • 简体中文
    • English
    • Tiếng Việt
    • 繁體中文
    • Español
    • Русский язык
    • Français
    • Deutsch
    • Português (Portugal)
    • ภาษาไทย
    • Indonesia
    • Türkçe
    • 日本語
    • عربي
    • Українська
    • Português (Brasil)
    • Nederlands