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    Gate.io > 幫助中心 > 新手指導 > Video Teaching
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    Deposit coins with incorrect or missing memo (or tag or payment id or message)?
    Gate.io
    更新於:31 天 21 小时之前

    For some coins, such as XLM (stellar), XRP (ripple), and EOS, a tag or a memo is also required besides a recipient address.


    If you forgot to include it or entered a wrong one, or entered it with extra spaces that makes your tag or memo a wrong one, your deposit will not be credited automatically.


    You may submit a help ticket. One of our customer support will help you with it.

    Information should be included in a ticket:

    Transaction id, coin name, amount, date. And a screenshot of payment record from your sending side.


    You may submit a ticket or email us: [email protected]


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