About KYC Verification Procedures (on web)
1. Why should you get your account identity verified?
You are required to verify your identity on Gate.io by going through our KYC process.
Once your account is verified, you can ask to raise the withdrawal limit of a specific coin if the current limit cannot satisfy your need.
With a verified account, you can also enjoy a faster and smoother deposit and withdrawal experience.
Getting your account verified is also an important step to enhance security of your account.
2. Is Identity Verification (KYC) mandatory for deposit?
You are required to complete KYC before both depositing and withdrawing.
As we need to manually review some withdrawals flagged as suspicious ones by our risk management mechanism (“KYC Required” status in your withdrawal), an advanced identity verification (KYC2) will be required as well. In that case, you may go to https://www.gate.io/myaccount/id_setup2 to finish it.
3. I cannot upload my pictures for KYC, what to do?
1.Pictures must be in jpg or png, and the size cannot exceed 4 MB.
2.No special characters are supported on your Full Name or passport/identity card or driver's license number.
If you are sure your picture is in the correct format, please check if there is any special character in your name. If yes, delete it and try again.
3.The current internet connection may not work well.
You may try to use another Internet connection;
or try our other domains: http://www.gate.ac or http://www.gate.io;
or download our app and upload the required pictures for KYC on app instead. Go to Security Center - Identity Verification.
If you have any further questions, please contact us.
4. How long does KYC verification take and how to check if it is verified?
The processing time of KYC or identity verification may be half an hour to 12 hours.
Please note, if you have any withdrawal in verification status(KYC required), you have to go through both KYC1 & KYC2.
You can check back your KYC page a while later after uploading your document to see if your KYC went through.
5. Why are my KYC documents rejected?
You can verify your account with a photo ID issued by your government, such as a passport, a driver's license or an identity card.
1.The ID document should be valid; expired documents will be rejected. When taking pictures, please check the example documents and follow them.
2.When taking your selfie, make sure most of your upper body is displayed in your picture, especially your elbows.
3.The name should be the same with that on your identity document submitted. If you have entered it incorrectly when adding a phone number or in a failed identity verification attempt, you have to submit a help ticket to change it to the correct one.
You may email us or submit a ticket at https://support.gate.io/hc/en-us/requests/new
4.If your name cannot be uploaded, please email us with the name you are going to enter in the name field. Our support agent will help you out.
5.Make sure you write your own gate.io account id on the note, rather than the ID in the example picture. The account id is a serial number working as a unique identifier representing your account on Gate.io.
How to check my account ID?
You can find your UID in the upper right corner of the profile page: https://www.gate.io/myaccount
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