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    Gate.io > Help Center > Guide > Deposit&Withdrawal
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    Guide to Self-Help Acceleration (on APP)
    Updated at:9 days 20 hours ago
    In order to improve user experience and solve the problem that deposits take too long due to blockchain congestion or other reasons, Gate.io has launched the "self-help acceleration" feature. If you had made a deposit and waited for a longer time than usual before it was complete or cannot find the deposit record, you may use the "self-help acceleration" feature to accelerate the process.

    You can check your balance to see whether the deposit is successfully credited about 5-30 minutes after submitting the acceleration request. If it is still not, you may choose to keep waiting 60 minutes or submit a ticket to seek help from our customer service agents. (Instructions on how to submit a ticket: https://www.gate.io/help/guide/common/23119)

    How to use the Self-help acceleration feature

    Step 1: Log into your Gate.io account on App. Click on "Wallet" - "Deposit".

    Alternatively, go to "Spot Account", search the target coin in the search box, and then click "Deposit" at the bottom of the selected coin.

    Step 2: Click on "Onchain Deposit".

    Step 3: Select the network.

    Step 4: Click on the " " icon in the upper-right corner.

    Step 5: Click "Self-help Acceleration" on the FAQ page.

    ①Select the blockchain you used and click "Submit a request for accelerated recharge"

    ②Enter the TxID and click "OK" to submit the self-help acceleration request.

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