Phishing refers to scammers who claim to be Gate.io's staff and induce users with malicious links or applications. When users open a malicious phishing link, they will be asked to give away their usernames, verification codes, fund passwords and other sensitive information. Scammers will then use that information to steal assets from the victims' accounts. Scammers send numerous spam emails that pretend to come from Gate.io official email accounts.

How to be prepared:

1.Always stay vigilant when you receive:

●deceptive emails that pretend to be from Gate.io ●deceptive URLs that pretend to be Gate.io official website ●false information in text messages with suspicious links, which induces you to withdraw funds, verify orders, do video verification and so on to protect your funds from some fabricated risks●false links being spread on social media

Please do not open suspicious links or articles shared by strangers. In case you clicked malicious links and your account information might be leaked, please visit Gate.io official website immediately and change your login and fund passwords.

Links to Gate.io official website:
Gate.io China: https://www.gate.io/zh
Gate.io International: https://www.gate.io

2.Anti-Phishing Feature:

After logging in, an anti-phishing check window (as shown below) will pop up. Please check if the displayed anti-phishing code, taking "gateio" as an example here, is the same as the one you set before. If you have not set an anti-phishing code, we recommend that you set one, which can be very easily done by following the instructions（Click "Security verification" - "Password Management" to set Anti-Phishing Code）. If the displayed anti-phishing code is correct, then click "Confirm".

3.When you receive suspicious emails or messages, you should check if the email or the message is legit as soon as possible. There are 2 ways to verify:

① If you receive any suspicious text messages, phone calls or emails, please check them with our customer service agents online. You can either start a live chat or submit a ticket detailing the matter.
② Here you can verify whether some unknown domains, email addresses, phone numbers, Telegram accounts, etc. are from Gate.io official channel.

Verify via the Gate.io Verification Search feature: Log into Gate.io website, scroll down to the bottom, and click "Verification Search". Enter the information you want to verify into the box on the "Verification Search" page.

Example cases:

1.Scammers create false airdrop links and spread them in Telegram groups. Some users may visit those deceptive links and give away their passwords and verification codes. The false URLs used by scammers may look like this: gate-io.com/gateio.html.

2.Some chatting groups on the subject of cryptocurrency claim to be managed by Gate.io and spread false announcements. An article is titled "Gate.io is going to list CyberMiles (CMT) and give out CMT airdrop" and has this
URL: gate-io/gateio****.com/gateio.html?id=news. Once this phishing link is clicked, the visitor will be lured into giving away their usernames, passwords and verification codes. Scammers will then use the information to steal the victims' assets from their accounts.

In order to ensure the safety of Gate.io users' assets, Gate.io hereby reminds all users to remember the URL of Gate.io offical website. Do not visit suspicious links. Never share your account information, passwords, GateCodes and verification codes with anyone.

Also, Gate.io will never collect assets from users, nor will it provide investment management services. Gate.io customer service agents will never ask users for passwords, verification codes, or double verification codes. Do not trust information from unofficial channels. Be sure to protect your privacy and assets.