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    Gate.io Tackled the Delay of RSR Deposit

    Create Time:2020-04-08 08:29:32 UTCRead:103678

    RSR was launched through the Listing Vote on April 8th, 2020. To guarantee the security during the deposit, the block confirmation required a relatively long time, resulting in a delay of deposits. Since the RSR price was different from that on other platforms at the beginning of the launch, we had received feedback that it took a long time to deposit RSR to the account. To deal with it accordingly, all the accumulated deposits were performed within 3 seconds from April 8, 2020, UTC 06:05:07- April 8, 2020, UTC 06:05:10. As a result, the market price fluctuated due to the concentrated deposits. Users depositing during this period can check their time of receiving the deposit and the time of price changes of the platform.
    Gate.io will compensate users who suffered a loss during this process. The compensation scheme is outlined below.
    1) From April 8, 2020, UTC 4:00 to April 8, 2020, UTC 6:06, users who purchased RSR at a high price will be compensated for the spreads on the current price (0.0028 USDT) over the actual average purchasing price.
    2) From April 8, 2020, UTC 4:00 to April 8, 2020, UTC 6:06, users who had purchased RSR on other mainstream platforms that could normally deposit and withdraw but suffered losses when selling on Gate.io or users who had withdrawn RSR from Gate.io but suffered losses when selling on other platforms where the RSR was originally purchased will be compensated as to the spreads (the deadline was April 8, 2020, UTC 8:00, and RSR that has not been sold after the deadline was calculated according to the spreads on 0.0028 USDT over the actual average purchasing price).
    Feel free to reach out to our support department if anything is unclear.

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    April 8, 2020

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