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Why Am I Blocked from Withdrawing for 24 Hours?

2020-04-06 08:13:15 UTC 397011

“Account safety settings change detected. To protect your funds, the withdrawal function will be disabled for 24 hours.”

If you see this message, please kindly wait and try to withdraw again after the 24-hour period has passed.

Why does this message pop up?

If you have set up, changed or reset any security settings, your withdrawal function will be suspended for 24 hours. This is part of our protective measurements to further protect your account.

After 24 hours (starting from the time you made the security change), you can withdraw again.

Where do I check at exactly what time I made the changes?

You can access your gate.io account and check Security Logs for your recent security activities. Account Setting > Security Setting > Security Logs https://www.gate.io/myaccount/mylogs

Can I remove the 24-hour suspension?

Sorry, you can not remove it as it is a protective measurement. If the change is made by someone else, the real account holder has 24 hours to save it.

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